Shipping Policy


Shipping Policy

At Maison Elvora, we are dedicated to providing fast, reliable, and transparent shipping for all our customers. This policy outlines delivery times, shipping costs, and procedures to ensure the best possible shopping experience.

Delivery Times

Orders are typically processed and shipped within 24–72 hours of purchase confirmation.
Once shipped, delivery generally takes 5–14 business days. However, due to international logistics, customs processing, or peak seasons, deliveries may take up to 30 business days. Delays within this timeframe do not qualify as non-delivery or grounds for refunds.

Delivery times may be affected by:

  • Weather conditions

  • High demand periods (holidays, sales)

  • Customs inspections

  • Force majeure events

If delivery exceeds 30 business days, please contact our support team so we can investigate and assist you.

Free Shipping

Maison Elvora offers free shipping on all orders, regardless of order value or location. This ensures a seamless and enjoyable shopping experience for all customers.

Shipping Method

All orders are shipped directly from our international fulfillment centers. This approach helps us minimize processing times while maintaining strict quality control.

By placing an order, you acknowledge that shipments are sent from overseas and that returns will be directed to the same facilities.

Order Processing

  • Upon placing your order, you will receive a confirmation email with all purchase details.

  • Orders are processed and shipped within 24–72 hours.

  • When your order ships, you will receive a tracking number by email to monitor its progress.

Order Tracking

Maison Elvora provides tracking for all orders. Using the tracking number, you can follow your package and know when it will arrive.

Questions & Support

For any questions about your order or shipping, our customer support team is available via:
Email: info@maisonelvora.com

We aim to respond promptly and professionally.

Limitations & Exceptions

While we strive to meet estimated delivery times, certain circumstances may cause delays, including:

  • Customs processing

  • Severe weather conditions

  • Force majeure events

Import duties, taxes, and customs fees are the responsibility of the customer and are not refundable.

Conclusion

Maison Elvora is committed to providing an exceptional online shopping experience, including fast and reliable shipping. By placing an order, you agree to this Shipping Policy and our Terms & Conditions.

For further questions, please contact us at info@maisonelvora.com.